Shipping policy
Shipping Policy
Thank you for shopping with us. Below you’ll find everything you need to know about our shipping process, delivery times, and costs.
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### Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
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### Shipping Times
Estimated delivery times depend on your location:
- Ireland & UK: 2–5 business days
- Europe: 3–10 business days
- International: 7–20 business days
Please note that these are estimated delivery times and may vary due to factors outside our control (e.g., customs delays or courier disruptions).
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### Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on orders over a certain amount, which will be clearly displayed at checkout.
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### Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your delivery status at any time.
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### Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply once the shipment reaches your country.
These charges are the responsibility of the customer.
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### Delays
While we do our best to ensure timely delivery, delays may occur due to high demand, postal service issues, or customs processing.
We appreciate your patience in such cases.
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### Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
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### Lost or Stolen Packages
We are not liable for lost or stolen packages marked as delivered.
If you experience an issue, please contact the shipping carrier directly or reach out to us—we’ll do our best to assist.
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### Contact Us
If you have any questions about your order or shipping, please contact us at:
Ojoidesigns@gmail.com
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Thank you for your support!